Business Profile
AI Voice Script
Hi, this is Sarah from Apex Home Services. I'm calling because you recently showed interest in our HVAC and plumbing services. We're a family-owned company here in Phoenix with over 15 years of experience keeping homes comfortable. I noticed you were looking at [service]. We actually have a special running right now — a complimentary home comfort assessment where one of our certified technicians comes out and gives you an honest evaluation, no pressure. Would you be interested in scheduling that? I have availability this week on [day] morning or [day] afternoon. What works best for your schedule?
SMS Templates
Initial Contact
Hi {name}, this is Apex Home Services in Phoenix! We saw you were interested in {service}. We're running a spring special right now — want me to check availability for a free estimate?
Follow-up #1
Hey {name}, just following up! Our technicians have a few openings this week. Would morning or afternoon work better for you?
Urgency
{name}, quick heads up — our spring special ends this Friday. Book your free estimate before spots fill up! Reply YES to schedule.
Value Add
Hi {name}, did you know regular HVAC maintenance can cut your energy bills by up to 25%? Let us help — reply for a free assessment.
Re-engagement
{name}, it's been a while! We're offering 15% off for returning customers this month. Would you like to schedule a service visit?
Email Templates
Initial Outreach
Subject: Your Home Comfort Matters — Spring Special Inside
Hi {name}, Thank you for your interest in Apex Home Services! We've been keeping Phoenix homes comfortable for over 15 years, and we'd love to help with your {service} needs. Right now, we're offering a complimentary home comfort assessment — our certified technician will evaluate your system and provide honest recommendations with no pressure. Book your free assessment: [link] Warm regards, Sarah Apex Home Services
Follow-up
Subject: Quick Question About Your {service}
Hi {name}, I wanted to follow up on my previous email. I know life gets busy, but I wanted to make sure you had the chance to take advantage of our spring special. Our customers save an average of $350/year on energy costs after a professional tune-up. Would you like to schedule a visit? Best, Sarah
Last Chance
Subject: Don't Miss Out — Offer Ends Friday
Hi {name}, This is my last email about our spring special — I don't want to be a pest! But I genuinely think this could save you money and prevent costly breakdowns. The offer expires this Friday. If now isn't the right time, no worries at all. We'll be here when you need us. Take care, Sarah
FAQ Responses (8)
Q: How much does an AC tune-up cost?
A: Our standard AC tune-up is $89 and includes a 21-point inspection, refrigerant check, coil cleaning, and performance test. Most tune-ups take about an hour.
Q: Do you offer financing?
A: Yes! We partner with GreenSky to offer 0% APR financing for 12 months on systems over $2,500. We also accept all major credit cards.
Q: Are your technicians licensed?
A: Absolutely. All our technicians are EPA-certified, fully licensed, insured, and background-checked. We invest heavily in ongoing training.
Q: How quickly can you come out?
A: For emergencies, we offer same-day service. For routine appointments, we can usually schedule within 2-3 business days.
Q: What brands do you work on?
A: We service all major brands including Carrier, Trane, Lennox, Goodman, Rheem, and more. We're also a Carrier Authorized Dealer.
Q: Do you offer warranties?
A: Yes — all our installations come with a 1-year labor warranty on top of the manufacturer's warranty. We also offer extended service plans.
Q: What areas do you serve?
A: We serve the entire Phoenix metro area including Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, and Peoria.
Q: Can I get an estimate before committing?
A: Of course! We offer free, no-obligation estimates for all major services. Our technician will assess your needs and provide transparent pricing.